Call & Contact Centres
In today’s competitive global marketplace, customer service is increasingly critical to attracting and retaining customers. Traditional call centres are evolving into contact centres. These serve a customer base that is using nontraditional contact methods such as e-mail, fax, web collaboration and text chat. Customers expect to be able to interact with companies through whichever channel that best suits their needs and are likely to use a combination of communication channels. A company’s ability to provide consistent customer service across all these communication channels has become even more critical to delivering a superior customer experience.
The contact centre of tomorrow - the IP contact centre - is the focus of the Telindus solution. The IP contact centre is easier to implement, easier to manage, and cheaper to maintain. VoIP and other IP technologies are Telindus’ traditional competence domains. Leveraging these technologies onto the contact centre infrastructure, will eliminate one of the most inefficient characteristics of yesterday’s contact centre. There is no more need to maintain one network for voice traffic and another for data traffic. Telindus has a large experience in implementing IP Contact centres, with an installed base of around 3,000 agent seats in Belgium.
